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Premium Salesforce Salesforce-Sales-Representative Exam, Salesforce-Sales-Representative Reliable Test Braindumps

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Salesforce Certified Sales Representative Sample Questions (Q91-Q96):

NEW QUESTION # 91
A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.
Which type of questions are they leveraging?

A. Clarifying
B. Confirming
C. Change

Answer: A

Explanation:
Clarifying questions are the type of questions that the sales rep is leveraging when they encourage the customer to elaborate on their hesitation and responses. Clarifying questions are questions that help to understand, verify, or confirm the information or meaning of what the customer says. Clarifying questions help to avoid confusion, misunderstanding, or miscommunication, as well as to provide relevant information or solutions.References:https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types

NEW QUESTION # 92
After verbally agreeing to the price and receiving a formal agreement, the customer informs the sales representative they are delaying the signature due to concerns about a liability risk.
Which customer role should the sales rep meet with to address the concerns?

A. Operations
B. Legal
C. Finance

Answer: B

Explanation:
The customer role that the sales rep should meet with to address the concerns about a liability risk is legal. Legal is the customer role that is responsible for reviewing and approving the contractual terms and conditions, ensuring compliance with laws and regulations, and mitigating any potential risks or liabilities. The sales rep should consult with their own legal team and work collaboratively with the customer's legal team to resolve any issues or objections, and to finalize the agreement. Reference: [Sales Rep Training: Negotiate and Close], [Cert Prep: Salesforce Certified Sales Representative: Negotiate and Close]

NEW QUESTION # 93
A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?

A. Social selling
B. Lead nurturing
C. Cold calling

Answer: A

Explanation:
Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.References:https://www.
salesforce.com/resources/articles/social-selling/#social-selling-definition

NEW QUESTION # 94
A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals.
Which skill is the sales rep growing?

A. Sales acumen
B. Product knowledge
C. Business acumen

Answer: C

Explanation:
Business acumen is the ability to understand the business environment, the customer's industry, and the customer's specific challenges and goals. A junior sales representative who engages with key accounts to understand their pain points, current solutions, and future goals is growing their business acumen skill. By doing so, they can better align their product or service with the customer's needs and expectations, and create more value for them. Business acumen is one of the core competencies of a sales professional, as it helps them build credibility, trust, and rapport with the customer, and differentiate themselves from the competition. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Build and Maintain Relationships with Key Accounts"
[Sales Rep Training], unit "Prepare Your Team to Sell Successfully"

NEW QUESTION # 95
How should a sales representative use a client profile during the sales process?

A. To tailor a message to meet a target audience's needs
B. To build a standard message to maximize return on investment (ROI)
C. To create messages that appeal to a broad audience

Answer: A

Explanation:
Tailoring a message to meet a target audience's needs is how a sales rep should use a client profile during the sales process. A client profile is a document that summarizes the characteristics, preferences, and behaviors of a specific segment or group of customers. A message is a communication or presentation that the sales rep delivers to the customers to persuade them to buy their product or service. Tailoring a message helps to show relevance, value, and differentiation to the target audience, as well as to capture their attention and interest.

NEW QUESTION # 96
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